Refund policy

Cleaner King – Return, Replacement, Refund & Cancellation Policy

At Cleaner King, we take great care to ensure that every product is properly checked, packed, and dispatched in good condition. Since we sell household cleaning and consumable products, certain products cannot be returned once opened or used due to hygiene, safety, leakage, and quality-control reasons.

Please read our Return, Replacement, Refund and Cancellation Policy carefully before placing your order.

1. Return / Replacement Request Period

Customers must report any issue with their order within 1 day (24 hours) of delivery.

A return or replacement request may be considered in the following situations:

  • You received a damaged product.

  • The product leaked significantly during transit.

  • You received the wrong product.

  • An item is missing from your order.

  • The product received is defective or unusable due to a manufacturing issue.

  • The product packaging was severely damaged during shipping and affected the actual product.

To report an issue, please contact us on WhatsApp:

+91 6353929350

For faster resolution, please send:

  • Your order number

  • Customer name

  • Registered mobile number

  • Clear photos of the product

  • Clear photos of the outer shipping package

  • An unboxing video showing the parcel being opened

We strongly recommend recording a continuous unboxing video before opening your parcel. The shipping label and sealed parcel should be clearly visible in the video.

An unboxing video may be required when reporting a damaged, leaking, missing or incorrect product so that our team can verify the issue.

2. Eligibility for Return / Replacement

To be eligible for a return or replacement, where applicable:

  • The request must be raised within 24 hours of delivery.

  • The product should be unused unless the defect could only reasonably be discovered after opening.

  • The product must not have been intentionally damaged or tampered with.

  • The original bottle, container, box and other packaging should be retained.

  • The customer must provide sufficient photographic or video evidence of the reported problem.

  • Proof of purchase or order details must be available.

Cleaner King reserves the right to inspect and verify the reported issue before approving a return, refund or replacement.

3. Products That Cannot Be Returned

Because Cleaner King products include household cleaners and consumable cleaning products, we generally cannot accept returns in the following cases:

  • The bottle or product has been opened and used without any verified defect.

  • The product has been partially or fully consumed.

  • The customer simply does not like the fragrance, texture, colour, packaging or personal experience of the product.

  • The customer changes their mind after delivery.

  • The customer ordered the wrong product by mistake.

  • The product has been diluted, mixed with another chemical/product or transferred into another container.

  • The product has been damaged due to improper handling or storage after delivery.

  • The product has been used on a surface contrary to the usage instructions.

  • The product is returned without its original bottle/container or packaging.

  • Products sold as a combo, bundle or set are requested to be returned individually.

  • Free gifts or promotional products are requested to be returned or exchanged separately.

  • Products purchased during special promotional offers are returned for change-of-mind reasons.

For safety reasons, opened or used cleaning liquids cannot normally be returned for resale.

This does not affect any rights available to customers under applicable law.

4. Damaged, Leaking, Defective or Wrong Product

If you receive a:

  • Damaged product

  • Significantly leaking bottle

  • Defective product

  • Incorrect product

  • Missing item

please contact us on WhatsApp at +91 6353929350 within 24 hours of delivery.

Once our team verifies the issue, we may offer an appropriate resolution such as:

  • Replacement of the affected product

  • Replacement of the missing item

  • Store credit, where agreed

  • Refund, where appropriate

The resolution will depend on the nature of the issue and product availability.

Every order is checked and packed before dispatch; however, transit-related damage can occasionally occur. We will work to resolve genuine cases as quickly as reasonably possible.

5. Product Replacement / Exchange

Cleaner King does not offer exchanges for reasons such as:

  • Wanting another fragrance

  • Wanting a different Cleaner King product

  • Change of mind

  • Ordering the incorrect product

  • Not liking the product after using it

If the wrong product has been sent by Cleaner King, we will review the case and arrange an appropriate replacement once the issue is verified.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative resolution such as store credit or refund, where applicable.

6. Combo & Bundle Orders

Products purchased as part of a combo, bundle, Buy More Save More offer, promotional pack or free-gift offer are treated as one promotional order.

Individual products from such combos or bundles generally cannot be returned separately for change-of-mind reasons.

If one product in a combo arrives damaged, leaking, defective or incorrect, please contact us within 24 hours. After verification, we may replace only the affected product where appropriate.

Free gifts have no independent refundable value.

If an entire qualifying order is refunded, the value or benefit of any promotional/free product may be adjusted from the refund where legally permissible and applicable.

7. Return Shipping

Please do not send any product back without first contacting Cleaner King and receiving approval.

Unauthorized returns may not be accepted.

If a return is approved, our team will provide instructions regarding how and where the product needs to be sent.

Where reverse pickup is available for an eligible return caused by an error from our side or verified transit damage, we may arrange the pickup.

Where reverse pickup is not available at the customer's PIN code, our team will provide further instructions.

For returns that are not due to a Cleaner King error, where such returns are accepted exceptionally, shipping charges may be borne by the customer.

8. Return Address

Approved returns, when required, must be sent to:

Apshara Industry Society
Shantinath Mill Ki Gali
Udhna Magdalla Road
Surat, Gujarat – 395017
India

Please do not courier any product to this address before receiving return approval from our customer support team.

The customer name, registered mobile number and order number should be clearly mentioned with the returned parcel.

9. Refund Policy

Once an approved returned product is received, our team will inspect it.

After inspection, we will notify you regarding approval or rejection of the refund.

If the refund is approved, it will be processed to the original payment method wherever possible.

Refund processing may take approximately 7–15 business days after approval, depending on the payment provider, bank, UPI service or card issuer.

Banking and payment gateway processing times are outside Cleaner King's direct control.

Shipping, COD, return-shipping or other non-refundable service charges may be deducted from the refund where applicable and legally permissible.

10. Refund for COD Orders

For eligible Cash on Delivery orders where a monetary refund is approved, our support team may request the customer's:

  • UPI ID, or

  • Bank account details

The refund will be processed after successful verification of the required details.

Customers should ensure that the submitted payment details are correct. Cleaner King will not be responsible for refunds sent to incorrect payment details supplied by the customer.

11. Order Cancellation

Orders can be cancelled only before they are packed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If you wish to cancel an order, contact us as soon as possible on:

WhatsApp: +91 6353929350

Submitting a cancellation request does not automatically guarantee cancellation if the order has already entered processing or shipping.

For prepaid orders successfully cancelled before dispatch, any applicable refund will be processed to the original payment method.

12. Refusing COD Orders

Customers are requested to place Cash on Delivery orders only when they genuinely intend to accept delivery.

Repeated refusal of COD parcels or providing incorrect/incomplete delivery details may result in restrictions on future Cash on Delivery orders from Cleaner King.

13. Product Performance & Usage

Cleaning performance can vary depending on factors including:

  • Type of stain

  • Age of the stain

  • Surface material

  • Water quality

  • Amount of product used

  • Application method

  • Contact time

  • Previous chemicals/products used on the surface

Results shown in demonstrations, advertisements, photographs or videos are intended to demonstrate product usage and may vary depending on actual conditions.

Customers should always follow the usage instructions provided with the product.

Where appropriate, we recommend conducting a small patch test on an inconspicuous area before full application, particularly on delicate, coated, polished, painted or unfamiliar surfaces.

Cleaner King cannot accept responsibility for damage caused by incorrect use, use on unsuitable surfaces, failure to follow product instructions or mixing the product with incompatible substances.

14. Packaging & Appearance Variations

Cleaner King continuously improves its products and packaging.

As a result, there may occasionally be minor differences in:

  • Bottle design

  • Cap or trigger design

  • Label placement

  • Outer box

  • Packaging graphics

  • Product colour

  • Product consistency

Such minor variations do not automatically mean that the product is defective, provided its intended functionality and quantity remain substantially as described.

15. Missing Items

If an item is missing from your parcel, please contact us within 24 hours of delivery.

Please provide your order number and complete unboxing video wherever available.

Once verified, we will arrange an appropriate resolution for the missing item.

16. Incorrect or Incomplete Address

Customers are responsible for providing the correct:

  • Full name

  • Mobile number

  • House/flat number

  • Street/locality

  • City

  • State

  • PIN code

  • Landmark, where necessary

Cleaner King will not be responsible for delivery failure caused by incorrect or incomplete customer information.

If a parcel is returned to us due to an incorrect address, unavailable customer or repeated delivery failure, additional shipping charges may apply if the customer requests re-dispatch.

17. Contact Us

For returns, replacements, damaged products, missing items, cancellations or other order-related concerns, contact:

Cleaner King Customer Support
WhatsApp: +91 6353929350

For the fastest resolution, please keep your Order ID ready when contacting our support team.

By purchasing from Cleaner King, the customer acknowledges that they have reviewed the product information, usage instructions and applicable return/refund conditions before placing the order.